Bilingual Customer Service Representative (French/English)

About Us

AuraData Inc. is a trusted leader in academic verification and information management services, providing secure, compliant, and reliable data solutions to clients across Canada and internationally. As a growth-oriented organization, we are building a forward thinking, client-focused company that uses modern technology and new ideas to deliver operational excellence and create lasting value. We’re a small, agile, and purpose-driven team where innovation, precision, and customer trust are foundational to everything we do.

Why Choose Us?

AuraData is a trusted company that is 100% Canadian built on respect, fun, ethics, and collaboration. On the AuraData team, you’ll join a supportive, people first environment where your work directly helps students, institutions, and employers across Canada. AuraData was founded with the mission to get graduates get into jobs faster and to allow companies to hire the best individuals without worrying about credential fraud. We offer stability, meaningful purpose, and a positive, team oriented culture. If you value respectful colleagues, clear expectations, and a role where you can make a real impact every day, AuraData is a great fit.

About the Role

AuraData Inc. is seeking a Bilingual (French/English) Customer Service Representative to support our continued growth and commitment to accuracy, compliance, and exceptional client experience. This part-time role is ideal for a detail-oriented professional who thrives working in a structured, process-driven environment, values accuracy, and takes pride in providing exceptional support to clients and partners.

The successful candidate will be client focused, comfortable working with technology-enabled systems, and motivated by contributing to a purpose driven organization where accountability and continuous improvement are core to how we operate. This role offers the opportunity to be part of a growing team that values collaboration, learning, and excellence in everything we do.

Key Responsibilities

Client Experience and Retention

• Respond to customer inquiries via phone and email in both French and English within the defined service levels.
• Deliver a consistently positive, clear, professional client experience with clients, post-secondary institutions, and internal team members.
• Identify and escalate issues or discrepancies to ensure prompt resolution.
• Represent AuraData Inc.’s brand values in every interaction, reinforcing reliability, and responsiveness.

Operational Excellence and Quality

• Enter, verify, and update customer and institutional information accurately in AuraData Inc.’s system.
• Attend weekly stand-ups to help escalate, resolve and strategize on deliverables. Providing insight to outstanding issues and improvements. Raising trends, patterns and resolutions to help the entire team improve efficiencies.
• Review and process education verification requests with a high level of accuracy and confidentiality, adhering to AuraData Inc.’s retention and zero error standards.
• Maintain and follow compliance with AuraData’s privacy and data security standards, following SOC and other company procedures.

Technology & Process Management

• Actively use and support adoption of new technology tools and system enhancements as required.
• Follow standardized procedures and contribute to continuous improvement of documentation.

What We’re Looking For

• Fully bilingual in French and English (written and verbal).
• 2+ years of experience in customer service and data entry, working in compliance or regulated technological environments.
• Quality mindset, with experience in error prevention and client retention.
• Excellent attention to detail, organization, and accuracy.
• Strong communication and relationship building skills, with professional and client-focused approach.
• Comfortable working independently and managing time effectively.
• Excellent problem-solving skills and escalation awareness.
• Demonstrated experience contributing to continuous improvement initiatives.
• Comfortable working in structured, technology-enable environments and adapting to new systems, tools, and process automation.
• Proficient with computers, email communication, and data management tools.
• Must have reliable internet and dedicated workspace

Potential Use of Artificial Intelligence (AI) in Hiring

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

AuraData Inc. is an equal opportunity employer. We welcome diverse applicants and provide accommodations throughout the hiring process. Please let us know if you need support.